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How mcw.19 Handles Your Personal Information

Your account data, payment activity, and device information are handled under this Privacy Policy — it tells you exactly what we collect, why we collect it, and how you can request changes or deletion.

Account DatabKash & Nagad Wallet ActivityCookie ControlsData Deletion Rights
mcw.19 How mcw.19 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security Your account is protected with SSL encryption and OTP verification on login. We flag unusual access patterns and can lock your account while we verify activity with you.
Cookie Controls We use session cookies to keep you logged in and analytics cookies to see which parts of the lobby get used most. You can adjust non-essential cookie preferences from the cookie banner.
Data Retention Active account data is kept while your account is open. After closure, we retain records only as long as required by applicable law, then delete or anonymise them.
Your Rights You can request a copy of your data, ask us to correct inaccurate details, or request deletion of your account. Contact support or use the Privacy section in account settings to start that process.
PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send data requests, correction notices, or deletion requests to our support email. We aim to respond within a few business days of receiving your message.

Live Chat

Open the chat widget from any page in your account dashboard to speak with our support team about a privacy concern or data access request.

Account Settings

Some data preferences — including marketing contact opt-outs — can be managed directly from the Privacy section inside your account settings on mobile or desktop.

Common Questions About Your Privacy

We collect your registration details, contact information, and the payment records from transactions made through bKash, Nagad, or Rocket. Device and session data is also logged for security purposes.

We share data only with payment processors like bKash and Nagad to complete your transactions, and with service providers who help us operate the platform. We do not sell your personal data.

Send a data access request to our support email or raise it through live chat. We will confirm your identity and provide the relevant records within a reasonable timeframe.

Yes. Contact support with a deletion request. We will close your account and remove personal data, retaining only what applicable law requires us to keep for a defined period.

Transaction records tied to bKash, Nagad, and Rocket deposits and withdrawals are kept while your account is active and for a legally required period after closure, then deleted or anonymised.

SSL encryption and OTP-based login apply regardless of where you access the platform. Availability and data handling obligations also depend on your local law and eligible region status.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.